PhoenixCTI Product Details.

A list of products we pride ourselves in knowing offers you the best available.  There are a lot of choices out there, which can be confusing, let our experience help you make the better choice.

Interactive Voice Response (IVR)

By intelligently combining IVR automation and live agent assistance, you can reduce costs and increase customer satisfaction at the same time.  PhoenixCTI can provide an IVR interface that integrates smoothly with your back-office infrastructure and delivers applications like automated payment, order status, address capture, and others.  PhoenixCTI  can also design your own custom applications and can leverage technologies like speech recognition, text-to-speech, and speaker verification.  If you would like more information Click Here.

Speech Recognition & Speaker Verification

Through the power of speech recognition products and related technologies, the human voice is all a person needs to access instant information and conduct transactions from any land line or wireless phone, car or other handheld device.  PhoenixCTI can create speech applications as simple as capturing an alphanumeric account number, or as advanced as a natural language menu system.  If you would like more information Click Here.

Staff Scheduling (StaffDaD)

PhoenixCTI has developed a new scheduling product named StaffDaD. StaffDaD is the result of a request to develop custom software to solve a staff scheduling problem in the Resident Care industry. StaffDaD, which is short for Staff Scheduling Drag and Drop, was so well received that our clients requested PhoenixCTI release StaffDaD as a stand-alone system. Price point was and still is very important, as in many cases profit margins are very tight in the areas where staff scheduling are most needed.

We listened, and StaffDaD is being delivered as one of the lowest cost solutions, if not the lowest cost solution in existence today. There are other software staffing products available but, they are more expensive and include, in our opinion, cumbersome features that our clients were not willing to pay for.

For more information Contact PhoenixCTI Here.

Computer Telephony Integration (CTI)

Computer telephony integration unifies voice calls with actual agent desktop activity.  PhoenixCTI can use CTI to implement a screen pop of your existing desktop, gather data for enterprise reporting, provide skills-based routing, build a multi channel desktop, and send contacts to multiple sites.  If you would like more information Click Here.

Automated Customer Surveying With REAL-TIME Feedback

PhoenixSURVEY offers real-time feedback and transforms customer experiences instantly.  Using a touch-tone phone, callers document their experience as soon as their call has concluded.  They also record an open-ended message that can be played back by any employee with a web browser.  These recordings, all survey statistics, and graphical data analysis are available real-time through a browser-based interface.  Low scores are automatically redirected to a save agent.  If you would like more information Click Here.