On-Demand Voice Authentication Solution

If your organization has considered deploying a voice biometric solution, but hesitated because of the high cost of deployment, now is the time to take another look at your options. Convergys’ platform-independent On-Demand Voice Authentication (ODVA) solution gives your clients the security of voice biometrics across all channels – from self-service via IVR, Web and mobile device to agent-assisted interactions – without any up-front capital expenditures.

Is ODVA the Right Solution for Your Business?

In addition to the economic benefits offered by ODVA, this solution also satisfies consumer concerns and regulatory guidelines by providing a more secure environment, not only online, but across multiple channels of interaction. ODVA is ideal for businesses facing these key challenges:


Applications requiring more security, such as financial or private data


Regulatory requirements for multi-factor authentication in industries such as banking (FFIEC) and Healthcare (HIPAA)


Applications requiring costly agent authentication
Business Benefits of ODVA

In addition to increasing customer satisfaction and loyalty, the Convergys On-Demand Voice Authentication Solution offers the following tangible business benefits:


Meet Industry Guidelines


- Multifactor Authentication (MFA)


Decrease Contact Center Costs


- Reduce Average Handle Time (AHT)
- Securely automate transactions


Reduce Fraud


- Enhance security


Improve the Caller Experience


- Streamline interactions


Secure Employee Transactions


- Remote agent/Employee access

For additional benefits and information, download this whitepaper.
To find out more about how ODVA can bring secure interactions to your customers, please contact Chris McPhillips at 719-531-5467 or chris.mcphillips@phoenixcti.com

About Convergys: Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

About Phoenix CTI: Phoenix CTI turns customers into heroes by delivering quality implementations that exceed expectations, Phoenix CTI focuses on providing professional services, project management and consulting services for a wide range of contact center technologies, including IVR, speech recognition, automated survey, quality monitoring, CTI, knowledge base, multi-channel routing, web and mobile applications. http://www.phoenixcti.com