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On-Demand Voice Authentication Solution
If your organization has considered deploying a voice
biometric solution, but hesitated because of the high cost of deployment,
now is the time to take another look at your options. Convergys
platform-independent On-Demand Voice Authentication (ODVA) solution gives
your clients the security of voice biometrics across all channels from
self-service via IVR, Web and mobile device to agent-assisted interactions
without any
up-front capital expenditures.
Is ODVA the Right Solution for Your Business?
In addition to the economic benefits offered by ODVA, this
solution also satisfies consumer concerns and regulatory guidelines by providing
a more secure environment, not only online, but across multiple channels
of interaction. ODVA is ideal for businesses facing these key challenges:
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Applications requiring more security, such as financial
or private data
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Regulatory requirements for multi-factor authentication
in industries such as banking (FFIEC) and Healthcare (HIPAA)
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Applications requiring costly agent authentication
Business Benefits of ODVA
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In addition to increasing customer satisfaction and loyalty,
the Convergys On-Demand Voice Authentication Solution offers the
following tangible business benefits:
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Meet Industry Guidelines
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- Multifactor
Authentication (MFA)
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Decrease Contact Center
Costs
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- Reduce Average Handle
Time (AHT)
- Securely automate transactions
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Reduce Fraud
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- Enhance security
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Improve the Caller Experience
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- Streamline
interactions
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Secure Employee Transactions
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- Remote
agent/Employee access
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For additional benefits and information, download this whitepaper.
To find out more about how ODVA can bring secure interactions to your customers,
please contact Chris McPhillips at 719-531-5467 or chris.mcphillips@phoenixcti.com
About Convergys: Convergys
Corporation is a global leader in relationship management. We provide
solutions that drive more value from the relationships our clients have
with their customers. Convergys turns these everyday interactions into a
source of profit and strategic advantage for our clients.
About Phoenix CTI: Phoenix
CTI turns customers into heroes by delivering quality implementations
that exceed expectations, Phoenix CTI focuses on providing professional
services, project management and consulting services for a wide range of
contact center technologies, including IVR, speech recognition, automated
survey, quality monitoring, CTI, knowledge base, multi-channel routing,
web and mobile applications. http://www.phoenixcti.com
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